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FAQ

  • Can I customize my order?
    Yes, we offer only color customization for some of our products. Color customization will cost little extra. And processing time of same will be 15-25 days. Please WhatsApp us to know more.
  • How to clean Products?
    If your bag is particularly dirty, you can spot-clean it with a damp cloth. You can also hand-wash your cotton bag in cool water with a mild detergen
  • Can I buy in bulk & re-sell?
    Yes, we accept bulk orders. Email us your requirements to knottynots@gmail.com
  • What Payment Methods Are Accepted?
    You can pay using UPI, Credit/Debit Cards or internet banking. Currently, we are accepting only pre-paid orders.
  • Do you take COD (Cash on Delivery) orders?
    No, We don’t. While it’s fun for a lot of people to simply make a COD order and then refuse to accept it. The real burden fell on our shoulder. Sometimes it takes up to 20-25 days to get product back and sometimes we end up paying not only shipping charges but Rs 50-80 standard COD order charges and almost equal amount for RTO.
  • What if my payment failed?
    You would be allowed to complete the payment. Go to Orders page and click on “Pay” button. You can call our number or send WhatsApp message for recurring failures (Refer Contact Us page for details).
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