This is a sample page.
Overview
Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers.
If your goods are damaged or if you receive an incorrect product, or if you’re simply not satisfied with what you’ve received, we would be happy to give you
the following alternatives:
– Exchange the goods for an alternative of your choice to equal value.
– Give you a full refund for the price you paid for the goods.
Here, we have tried to answer few common question regarding return/replacement/refund requests.
Refunds
What is the 7 Day Refund/Replacement Guarantee?
All products sold at knottynots.com are covered under our 7 Day Refund/Replacement Guarantee.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, like following:
Non-returnable items:
Gift cards, health and personal care items, paper jewelry, paper bags, paper lamps, soft toys, fabric lengths less than one meter.
In order to get a defective/unused item replaced :
Contact Customer Care via the Contact Us Page or drop a mail at knottynots@gmail.com or call us on +91-9910039100, within 7 days from the date of delivery.
You can also reply to any of the emails received by you from knotty nots and someone shall speak to you and register your request.
The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by knotty nots for domestic (India) shipments and by customer for International shipments.
Return Delivery Address:
Address – 10 Front Basement, Vinobapuri, Lajpat Nagar-2, New Delhi – 110024
How can i get a refund?
If you are unhappy with your purchase and want a refund/replacement please write us at knottynots@gmail.com and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 7 working days.
Please feel free to drop a mail to knottynots@gmail.com for any queries regarding return/refund requests. We would be more than happy to help you in best possible way.
You can also reply to any of the emails received by you from knotty nots and someone shall speak to you and register your request.
🙂 aapke liye hi baite hain!
Who will bear the shipping charges for returns?
How do I cancel an order on knottynots.com?
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount asap if you have paid for your order. If you’ve placed order in COD mode, we’ll simply cancel it. Please drop a mail at knottynots@gmail.com for cancellation requests. You can also reply to the any email communication received by knotty nots team regarding your order and we would process your request asap.
If the cancellation request is received after your product has been shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same. We will recall the parcel.
2. If you received the product, inform us, we’ll get it picked up under standard return/replacement procedures mentioned above on this page.
Can I cancel / return a part of the order?
Yes, you can cancel / return a part of your order. Write to us at knottynots@gmail.com with your order number. We’ll do the needful under our standard return/refund/cancellation policy mentioned above on this page.
Will you accept returns if I have bought products in SALE?
No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.
My question is still unanswered??
For special questions, just drop us a mail at knottynots@gmail.com or call +91-9910039100 and we will surely have an answer. 🙂
isi bahane aapka aana jana laga rahega 🙂
Once you drop a mail at knottynots@gmail.com with your return request, our team shall call and coordinate about your request. no worries!
How do I cancel an order on knottynots.com?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at knottynots@gmail.com for questions related to refunds and returns.